1. Booking and Payment
When is my booking completed? Your booking is completed once the payment is made and you receive the voucher via email.
2. Flight Delays and Changes
What should I do if my flight is delayed? As soon as you know the new arrival time of your flight, contact our customer support at +30 6946244830 (available on WhatsApp and Viber). Our driver will monitor your landing time based on the flight information you provided and will make the necessary adjustments to be on time. We offer a grace period of 45 minutes wait time at the Arrivals Hall.
3. Meeting Point
How will I recognize the driver? Our driver will be waiting for you at the Arrivals Hall, holding a sign with your name. If you are unable to locate the driver, please contact us at +306946244830 (WhatsApp and Viber).
4. Luggage and Special Equipment
What are the allowed luggage dimensions? Small suitcase: 55 x 40 x 20 cm Medium suitcase: 65 x 50 x 30 cm Large suitcase: 75 x 50 x 30 cm
5. Infant and Child Transportation
Do you provide child seats? Yes, we provide special seats for infants and children, which you can request when making your reservation. Children under 3 years old: Must use an infant/child seat. Children aged 3-11 and under 135 cm in height: Must use a child seat. Children aged 12+ (if over 1.35 m tall): Can use an adult seatbelt.
6. Pet Transportation
How can I transport my pet? Pets must be kept in their own cages during transportation. For special requirements, please contact us in advance to ensure proper accommodation.
7. Pick-Up Points at Airports in Attica
Athens International Airport (Eleftherios Venizelos): Exit the baggage claim area and proceed to the arrivals hall. There, our driver will be waiting for you, holding a sign with your name. If you have trouble locating the driver, please call us at +306946244830
